SHIPPING & RETURNS

SHIPPING

Domestic Shipping

Shipping within Hong Kong is free. Orders will be shipped in 3-14 working days depending on the product. Please see product descriptions for accurate shipping dates.

International Shipping 

Shipping to the rest of the world (apart from Hong Kong) costs a flat rate of HK$240. We provide free international shipping for orders over HK$1200. Orders will be shipped in 3-14 working days depending on the product. Please see product descriptions for accurate shipping dates.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

RETURN POLICY

Returns 

We do not accept returns.

Exchange  

If you would like to request for a different size or product style, we'd be happy to exchange your item upon being notified within 7 days of receiving your parcel. This means that you have 7 days from when you receive your order to notify us of any exchange requests.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

Once we receive your item, we will inspect it and notify you that we have received your item for exchange. We will immediately notify you on the status of your exchange after inspecting the item. If your exchange is approved, we will dispatch another item in place of the item returned to us.

You will be responsible for paying for your own shipping costs for exchanging your item. Return shipping will not be refunded.

Please contact us to begin your exchange.